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I then logged on to the Federal Trade Commission’s website to report the theft and learn how to protect myself. It includes step-by-step instructions and sample letters to guide victims through the recovery process.Following the checklist, I placed a fraud alert and obtained a free credit report.When I asked how the store authenticated the thief, he told me that employees of stores owned by the mobile carrier would have asked for the account holder’s photo ID and the last four digits of their social security number, but if the theft occurred at another retailer, that might not have happened.I logged in to my online account, changed the password, and added an extra security PIN recommended by the fraud department.If they suggest something that you don’t think will work for you, don’t be afraid to let them know.After you and your advocate come up with ideas for your situation, the advocate will review them with you and can connect you to a local resource, if you’d like.My Experiences as a Victim of ID Theft One evening my mobile phone stopped working mid call.After discovering that another phone on my account also had no signal, I called my mobile carrier on a landline phone.
All conversations with peer advocates via phone, chat or text are free and confidential.If your situation is serious, we recommend calling or chatting first. Loveisrespect Text for Help Services are sponsored by Mary Kay Inc.As always, we at loveisrespect are concerned for your safety. Speak to a peer advocate by calling 1-866-331-9474.The customer service representative explained that my account had been updated to include new i Phones, and in the process the SIM cards in my Android phones had been deactivated.She assumed it was a mistake, and told me to take my phones to one of my mobile carrier’s retail stores.